Client Profile
- Type: Cardiology Practice
- Size: 5 physicians
- Location: Florida
About The Client
This busy cardiology practice was experiencing declining revenue due to slow reimbursements and poor visibility from its external billing partner. Manual AR tracking left claims unresolved for months, affecting liquidity and staff productivity.
Challenges
- 18% of claims unresolved after 60 days
- Reimbursement cycle averaged 61 days
- Denial management was reactive
- Staff spent excessive time on payer follow-ups
ImpactRCM’s Approach
- AI Follow-Up Agents to automate payer engagement
- Custom Dashboards for real-time AR and denial tracking
- Denial Prediction Models to prevent future rejections
- Digital Patient Statements to improve collections
Results After 3 Months
| Performance Indicator | Before ImpactRCM | After ImpactRCM |
|---|---|---|
| Collections | Baseline | ↑26% |
| Reimbursement Cycle | 61 days | 36 days |
| Denial Rate | High | ↓24% |
| Staff Productivity | Manual-heavy | ↑35% improvement |
Conclusion
ImpactRCM transformed this cardiology practice’s financial operations by replacing manual workflows with intelligent automation. Real-time visibility and proactive denial prevention led to faster payments and improved staff efficiency.
