Collections Strategy Agent

Recover more revenue with intelligent, prioritized, and proactive collections workflows

ImpactRCM’s Collections Strategy AI Agent analyzes outstanding patient balances, payer trends, account aging, and payment behavior to recommend the right follow-up action at the right time, maximizing recovery while reducing staff workload.

Built to Support Hospitals, Practices & Billing Companies

Collections often fail not because patients won’t pay, but because outreach is generic and impersonal, follow-ups are delayed, there’s no strategy for prioritizing contacts, and staff focus on accounts with low recovery potential. Our AI Agent transforms collections from operational to strategic, using data-driven insights to prioritize, personalize, and optimize recovery efforts efficiently.

What It Does

How It Helps You

Features

Collections Strategy AI Agent analyzes patient balances, prioritizes accounts, and automates outreach. It reduces manual work and improves payment recovery.

Aging Bucket & Probability Scoring Engine

Automated Text/Email Payment Reminders

Self-Pay & High-Deductible Patient Handling

Self-Pay & High-Deductible Patient Handling

Risk-Based Follow-Up Scripting for Staff

Business Impact

The Eligibility AI Agent strengthens your revenue cycle by ensuring coverage is verified before service. This leads to fewer denials, faster reimbursement, and smoother intake.

Faster AR with smarter follow-ups and prioritization

Higher collections by focusing on key accounts first

Less manual work with automated outreach tasks

Better patient payments via personalized engagement

Stronger cash flow with reduced outstanding balances

Built for Healthcare Teams

The Collections Strategy AI Agent is designed for hospitals, physician practices, ambulatory centers, and billing companies managing high patient balances and complex payer workflows. It’s ideal for teams struggling with delayed follow-ups, manual calling, or low recovery rates. Whether for a single clinic or multi-location system, it adapts to your workflow and staffing needs.

Perfect for organizations seeking higher recovery, fewer write-offs, and smarter collections.

Hospitals & Health Systems

Multi-Specialty Clinics

Physician Groups

Ambulatory Surgery Centers

RCM / Billing Companies

Increase accuracy. Reduce denials. Stay compliant easily

See the Collections Strategy AI Agent in action.

How It Works

STEP 01

Connect to your EHR / PM system

STEP 02

AI Agent verifies insurance & benefits in real-time

STEP 03

Flags exceptions for review (if required)

STEP 04

Updates records automatically

STEP 05

Claims get submitted clean, the first time

Why ImpactRCM

ImpactRCM combines deep RCM expertise with purpose-built AI designed for healthcare workflows, not generic automation. Fewer denials, faster payments, less manual work.

Purpose-built for healthcare RCM, not generic automation

Seamless EHR/PM integration for clean, consistent data flow

Real-time payer verification with accurate benefits and authorization checks

Reduces denials and front-end workload without adding staff